Shipping & Delivery

We are located in and ship from Dubai, UAE. 

By processing your order payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

Once your order is successfully placed, you will find a confirmation email with all the details in your inbox. 

UAE & GCC SHIPPING 

UAE shipping has a flat rate of 20 AED for orders less than 450 AED. Shipping will be free if your order worth over 450 AED.

For GCC countries shipping has a flat rate of 40 AED for orders less than 850 AED. Shipping will be free if your order worth over 850 AED. 

We are process orders within 1-2 business days (excluding weekends and holidays). We make every effort to fulfill orders as quickly as possible. 

Above delivery times can change depending on the time of the year, holiday periods, weekends and Ramadan. 

Please take a moment to double-check the shipping address you have given us. We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, RENIL Studio cannot offer reimbursement for this package. 

Just remember, once your package is on its way, we are unable to make any changes.

Please note: Sometimes, our shipping partners might experience delays that are out of our control. We truly appreciate your understanding and patience in such situations.

INTERNATIONAL SHIPPING (REST OF THE WORLD) 

International shipping has a flat rate of 70 AED for orders less than 950 AED. Shipping will be free if your order worth over 950 AED. 

We are process orders within 2-3 business days (excluding weekends and holidays). We make every effort to fulfill orders as quickly as possible. Shipping times depend on your location due to the custom clearance.  

If you are purchasing outside of the UAE you may be subject to import duties/custom fees and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as these fees are determined by customs officials and we have no control over these charges. Duties, taxes, and other fees are the responsibility of the recipient and not included in the shipping cost. If you refuse to pay or accept the delivery any charges applied back to us will be deducted from your refund. 

www.renilstudio.com will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Still have questions? Please email us at info@renilstudio.com